Frequently Asked Questions

Getting Started

 How does the program work?

Classes are one hour and take place right at your school, either before or after the school day. Instructors include teachers, school staff, parents, local businesses, art studios, nature centers, and experienced professionals. We love referrals too! Contact [email protected].

Once registration is completed, we email and/or text schedules, reminders, and updates — before and during each session. To ensure our emails land in your inbox (not your spam folder), add [email protected] to your contacts, or download our contact card here. You can also find class details anytime under "Classes at Your School" in the menu above.

What are your office hours? 

We are here Monday–Friday, 8AM–6PM by phone or text at 888.212.3837, or by email at [email protected]. If you reach out outside those hours, we'll still get your message, please give us up to 1 business day to respond.

Before you Register

Can a student attend a program at a different school? 

No, students can only join programs at the school they currently attend.

Are scholarships available? 

Yes. Reach out to us directly and we will talk through your options confidentially.

How does the registration queue work? 

Think of it like a checkout line,  it's first-come, first-served. Once you join the queue, stay put, leaving or refreshing your page will push you to the end of the line.

What does it mean if a class has a waitlist?

Join it! Spots open up more often than you would think, and if enough students are interested, we may even add a whole new section.

When a spot opens up, we will email you a confirmation along with a payment request. At that point, your student is automatically enrolled, if we don't hear back from you, we will assume you would like to keep the spot. If you have changed your mind and no longer want it, reply to that email to let us know, and we will remove your student from the class and open the spot to the next family in line. 

Enrollments, Payments, Cancellations & Refunds

Can I register after the session has started? 

Yes. It's free to join up until one week before the session starts, then a $25 fee applies. All class fees online are prorated for the next class meeting.

Can my student switch classes? 

Yes. Switching is free up until one week before the session starts. After that, there's a $25 fee per change. Changes can't be made online, send us an email and we will take care of the swap. 

Can I withdraw from a class and get a refund? 

Before you cancel, please reach out to us. We are often able to find a solution or move your student to a different class. If you do need to cancel, here is how refunds are handled:

• More than one week before the start of the session: refund, minus a 5% cancellation fee based on the original class cost

• One week before the first class through the 3rd class: 50% refund

• For classes with 15+ meetings: 70% refund through the 3rd meeting, 50% through the 5th

• After the 3rd class meeting (or 5th for longer classes): no refund

Where eligible, credits can be applied toward a different class in the same session.

Can I withdraw from a Half Day registration? 

Yes, you will get a full refund as long as you cancel at least 24 hours before the class.

What if my student misses a class? 

Please let us know so we are not expecting them. We are not able to offer refunds for missed classes.

Managing Your Account

How do I update my student's teacher's last name? 

Log in to your account, go to the Students tab, click Edit next to your student's name, and enter the teacher's last name. 

Where can I view my child's schedule? 

Log in and click "Account" in the top menu, your student's schedule will be right there.

Can I sync classes to my personal calendar?

 Yes. Go to your school's classes page, click "Details" on any class, then click the calendar icon next to the dates to add it to your personal calendar.

Can I use Your After School for the Dependent Care Tax Credit?

 Yes. Our Tax ID is 46-3043744, filed under "Darien After School," PO Box 919, Madison, CT 06443.

Day-to-Day Logistics

How does my student get to their after-school program?

It depends on the school, but most students head to a central spot — like the gym or cafeteria — where they take attendance before splitting off into individual classes. If your school dismisses students on their own, it's up to your student to make their way to the attendance area.

Can my student walk home? 

Yes, if they're in 3rd grade or above. You will need to authorize "walker" status when you register. To update this later, contact us  and take a look at our walker consent waiver here.

Can I pick my student up late? 

No. Our Site Directors have commitments right after the program ends, so late pickups may result in a $25 fee. If it becomes a pattern, it could affect your student's spot in the program. We appreciate on-time pickups.

Can my student be picked up early? 

Please try to avoid it, since early pickups can disrupt the class. If it's truly necessary, let us know ahead of time. We can't accommodate early pickups on a regular basis.

Can I send snacks? 

Snacks aren't allowed during class time. If your student needs one, they are welcome to have one with our Site Director before class starts, or many school day teachers will allow a snack right before school dismissal.

What is your technology policy? 

To help everyone stay focused, phones, tablets, computers, and smartwatches aren't allowed during class — for students or instructors.

What happens when school is canceled or dismissed early?

 We follow whatever your school district decides:

• Delayed opening → morning classes are canceled

• Early dismissal → afternoon classes are canceled

• School closure → all classes are canceled

The first cancellation of the session is already built into your class fee, so it won't be refunded. But if the same class gets canceled a second time, we'll refund you for it at the end of the session.

Are classes ever canceled for other reasons? 

Rarely. If an instructor can't make it or there's a space conflict, we'll do everything we can to keep class running — whether that's bringing in a substitute or adjusting the plan for the day. We appreciate your flexibility when this happens.

Health & Safety

What happens in an emergency? 

Our Site Directors are trained in First Aid, CPR, Epi-Pen use, and AED operation. In serious situations, 911 will be called. Please review our Terms and Conditions for full details.

What if there's an issue with my student during the program? 

Our on-site staff will immediately call all primary contacts on your account. If there's no response within 10 minutes, we will call your listed emergency contacts.

What if my student has allergies or medical needs? 

Please disclose any allergies, medical needs, or behavioral considerations at the time of registration. Note that we do not have access to your school's records, including IEPs, 504 plans, or medications kept in the health office. This information must be shared with us directly.

Do you support students with special needs? 

Yes. Our instructors and partners have experience working with students of all abilities. Please note any specific needs during registration, or contact us directly. We are committed to making reasonable accommodations for all students.

Do you provide one-on-one paraprofessionals? 

In many cases, yes. To request one, send us your student's IEP or 504 plan and the name of their school-day aide, or sign a third-party consent form so we can request it from the school ourselves.

A couple of things to know:

• Your child must have one to one support during the school day

• We cover a paraprofessional for up to 2 classes per session at no extra cost

• For students in more than 2 classes, we'll arrange additional support at $50 per class meeting

What is the Code of Conduct?

Students are expected to follow their school's day-to-day conduct policies and to behave in a way that keeps the program safe and positive for everyone.

For most conduct concerns, we use a graduated response:

1. We contact parents or guardians to discuss the issue.

2. Continued misconduct may result in the student missing a class meeting.

3. If the behavior continues, the student may be removed from the program entirely, at our discretion.

Physical altercations are the one exception to this process. Any student involved in a physical altercation is removed from that session immediately — there is zero tolerance, regardless of who started it or the circumstances.

Refunds are not issued for removals due to Code of Conduct violations, at any step in this process.

Can I observe my student's class? 

We understand wanting to see how it's going. Observations can occasionally be disruptive, but reach out ahead of time and we will do our best to coordinate with the on site staff to make it work.

What if I have questions about the program? 

Contact us directly. We are a separate organization from the school district, and school staff are not able to assist with after-school program questions.

Click Here for the complete Media Waiver 

Click Here for the complete Terms and Conditions and Medical Consent - All registrations require acceptance at registration and prior to participation in Your After School Programs.  

Click Here for our Privacy Policy